Our Mission

We empower our members to achieve their best health by leading with strength, integrity and innovation to generate substantial improvements in health care quality, affordability and member experience.

At the Core of What We Do

  • Customer Focus: We make both our internal and external customers and their needs a primary focus of our actions. We believe developing and sustaining effective and collaborative working relationships is essential to what we do at Horizon BCBSNJ.
  • Innovation: Thinking outside the box to create new products, processes and services adds value and ensures we are consistently setting industry standards while improving the healthcare experience for our members.
  • Driving for Results: We set and maintain high performance standards in order to accomplish our goals.
  • Adaptability: Our ability to proactively predict and respond to change ensures our organizational effectiveness.
  • Communicating with Impact: Frequent and transparent communication with our customers and our employees allows for the most informed and impactful decision making.
  • Developing Self & Others: We support and encourage our employees to acquire the necessary knowledge, skills and judgment to accomplish a result and perform their job most effectively.