Business Process Improvement/EPMO

Business Process Improvement/EPMO


The Business Process Improvement (BPI) division is comprised of certified Lean Six Sigma process improvement professionals (Black Belts and Master Black Belts) and experienced health insurance industry professionals.

BPI uses Lean Six Sigma, project management tools plus management philosophies to:

  • Reduce rework
  • Reduce complexity
  • Redesign work with the customer in mind

The ICD-10 Program Management Office is a part of the BPI division. It is responsible for ensuring the Company’s readiness for the federally-mandated move from the International Classification of Diseases, 9th Revision (ICD-9) to ICD-10.